Frequently Asked Questions

FREQUENTLY ASKED QUESTIONS

LOAN

HOW LONG WILL IT TAKE TO GET MY PERSONAL LOAN DISBURSED?

It usually takes 48 hours after complete documentation has been approved

HOW DO I GET NOTIFIED WHEN THE LOAN HAS BEEN DISBURSED TO ME?

You will be contacted by your account officer

CAN I RESTRUCTURE THE PAYMENT OF MY LOAN?

This depends on the circumstance of the request, e.g; loss of job

HOW DO I RESTRUCTURE THE PAYMENT OF MY LOAN?

This can be done by contacting our Client Experience Representatives on [email protected] and you will be required to visit the office.

MODE OF REPAYMENT

HOW SOON AM I EXPECTED TO PAY BACK MY LOAN?

Loan repayment is usually between 3-10 months

WHAT ARE MY REPAYMENT OPTIONS?

Cheque presentation or activation of direct mandate on your account or Bank Transfer

CAN I DEFER REPAYMENT?

Yes, you can. Do contact our client experience department via the following channels [email protected] | +2348150880038, +2348150880039 at least 48 hours before due date.

HOW DO I DEFER REPAYMENT?

By sending an email to [email protected] 48 hours before lodgement date, stating the reason(s) for deferment and paying for deferment charges to process your request

WHAT IS A PAYMENT HOLIDAY?

This is when payments are deferred for a period of 30 days. This can only happen once in a loan tenure

AM I ENTITLED TO A PAYMENT HOLIDAY?

Yes, you are. It can be done only once in a tenure of repayment

WHAT HAPPENS IF THERE IS A MONTH OR TWO REPAYMENT LAPSE?

You are in default and we will proceed to institute a recovery action

WHAT DO I STAND TO LOSE IF I AM UNABLE TO MAKE REPAYMENT?

Your name will be listed on the credit bureau as a delinquent customer, further actions will be taken and you are likely to be arrested

CAN I TERMINATE THE LOAN AT ANY POINT IN TIME?

No. Liquidation can only be done after 3 months

WHAT IF I CHANGE MY PERSONAL DETAILS?

You need to inform us of any changes made

IF I DIE, HOW WILL THE LOAN BE REPAID?

By your Next of Kin or Guarantor both of whom must be salary earners

CAN I LEAVE THE COUNTRY FOR A SHORT OR LONG PERIOD?

Yes, you can. However, do inform us prior to your trip and we'll discuss the details of your account and reach an agreement

HOW DO I MAKE PAYMENT BEFORE THE DUE DATE?

This can be done via Bank Transfer and by informing us once payment has been made

WHAT ARE THE BENEFITS OF PAYING OFF THE LOAN EARLY?

You get a discount on interest(s) on the outstanding loan rental not yet due

HOW DO I REQUEST FOR MY ACCOUNT STATEMENT?

By sending an email of this request to [email protected] or by informing your account officer of your request.

ARE YOUR LINES OPEN 24/7?

Our Client Experience Team can be contacted from Monday to Friday | 8:00 am to 5:00 pm

BENEFITS

CAN I ACCESS ANOTHER LOAN WHILE THIS ONE IS RUNNING?

Yes, you can. However, fresh loan can be obtained based on fiscal balance after deduction of previous commitment.

AS AN EXISTING LOAN CUSTOMER, CAN I BORROW MORE?

Yes, you can. If 8 months repayment has been done out of a 10 months tenure.

AS AN EXISTING LOAN CUSTOMER, DO I GET ANY BENEFITS?

Yes, you do! You are entitled to special discounts on loan Top Ups and other loan facilities.

CAN I APPLY FOR ANOTHER LOAN IMMEDIATELY AFTER REPAYMENT?

Yes, you can.

WHAT BENEFITS DO I GET FOR BRINGING IN REFERRALS?

Do contact our Brokers Admin Team on +2348150846661

HOW LONG WILL IT TAKE TO GET MY QUICK LOAN DISBURSED?

It usually takes 24 hours after complete documentation has been approved

HOW DO I GET NOTIFIED WHEN THE LOAN HAS BEEN DISBURSED TO ME?

You will be contacted by your account officer

CAN I RESTRUCTURE THE PAYMENT OF MY LOAN?

This depends on the circumstance of the request, e.g; loss of job

HOW DO I RESTRUCTURE THE PAYMENT OF MY LOAN?

This can be done by contacting our Client Experience Representatives on [email protected] and you will be required to visit the office.

MODE OF REPAYMENT

HOW SOON AM I EXPECTED TO PAY BACK MY LOAN?

Loan repayment is usually between 6-8 months

WHAT ARE MY REPAYMENT OPTIONS?

Cheque presentation or activation of direct mandate on your account or Bank Transfer

CAN I DEFER REPAYMENT?

Yes, you can. Do contact our client experience department via the following channels [email protected] | +2348150880038, +2348150880039 at least 48 hours before due date.

HOW DO I DEFER REPAYMENT?

By sending an email to [email protected] 48 hours before lodgement date, stating the reason(s) for deferment and paying for deferment charges to process your request

WHAT IS A PAYMENT HOLIDAY?

This is when payments are deferred for a period of 30 days. This can only happen once in a loan tenure

AM I ENTITLED TO A PAYMENT HOLIDAY?

Yes, you are. It can be done only once in a tenure of repayment

WHAT HAPPENS IF THERE IS A MONTH OR TWO REPAYMENT LAPSE?

You are in default and we will proceed to institute a recovery action

WHAT DO I STAND TO LOSE IF I AM UNABLE TO MAKE REPAYMENT?

Your name will be listed on the Credit Bureau as a delinquent customer, further actions will be taken and you are likely to be arrested

CAN I TERMINATE THE LOAN AT ANY POINT IN TIME?

Yes, you can. However, liquidation can only be done after 3 months

WHAT IF I CHANGE MY PERSONAL DETAILS?

You will need to inform us of the new changes made

IF I DIE, HOW WILL THE LOAN BE REPAID?

By your Next of Kin or Guarantor both of whom must be salary earners

CAN I LEAVE THE COUNTRY FOR A SHORT OR LONG PERIOD?

Yes, you can. However, do inform us prior to your trip and we'll discuss the details of your account and reach an agreement

HOW DO I MAKE PAYMENT BEFORE THE DUE DATE?

This can be done via Bank Transfer and by informing us once payment has been made

WHAT ARE THE BENEFITS OF PAYING OFF THE LOAN EARLY?

You get a discount on interest(s) on the outstanding loan rental not yet due

HOW DO I REQUEST FOR MY ACCOUNT STATEMENT?

By sending an email of this request to [email protected] or by informing your account officer of your request.

ARE YOUR LINES OPEN 24/7?

Our Client Experience Team can be contacted from Monday to Friday | 8:00 am to 5:00 pm

BENEFITS

CAN I ACCESS ANOTHER LOAN WHILE THIS ONE IS RUNNING?

Yes, you can. However, fresh loan can be obtained based on fiscal balance after deduction of previous commitment.

AS AN EXISTING LOAN CUSTOMER, CAN I BORROW MORE?

Yes, you can. If 6 months repayment has been done out of a 8 months tenure.

AS AN EXISTING LOAN CUSTOMER, DO I GET ANY BENEFITS?

Yes, you do! You are entitled to special discounts on loan Top Ups and other loan facilities.

CAN I APPLY FOR ANOTHER LOAN IMMEDIATELY AFTER REPAYMENT?

Yes, you can.

WHAT BENEFITS DO I GET FOR BRINGING IN REFERRALS?

Do contact our Brokers Admin Team on +2348150846661

Will the car still be in my possession?

Yes it will. You take possession of the asset throughout the duration of the loan.

Will the car still be in my name?

No it won’t. It will be in Rosabon’s name until the loan amount is repaid fully.

How many cars are acceptable to be used as collateral?

More than one car is acceptable. This varies on if the amount of the loan is commensurate with the value of the car(s).

Can I repay my loan early?

Yes you can, but we would need to be informed on this payment.

Is Vehicle the only acceptable asset?

Yes, it is.

What model of car is acceptable?

All models are acceptable.

What is the Maximum age of the Vehicle?

8 years for Nigeria used and 10 years for Tokunbo Vehicles

INVEST

ROSABON EMERGING ENTERPRISE FUND

What does interest upfront on my investment mean, and does it apply to this product?

The upfront interest refers to the collection of total interest on an investment at the beginning of the tenor. Yes, it applies to the REEF.

After investment, how soon can I have access to a business loan?

Once we confirm that you have reached your investment target, you can begin your application for a business loan.

How much business loan can I get after investment?

You can get over 100% of your invested sum. However, you will need to own a vehicle (e.g. car, bus, van) to use as collateral. Otherwise, you will only get 85% of your invested sum.
Note that Rosabon will not take full possession of your car – It will still be available to you for your personal or business use.

What other benefits am I entitled to?

A lot of benefits accompany the REEF Plan, however, some of them are:

Highly competitive interest on investment
Free SME Trainings
High profile networking opportunities
Unrestricted access to affordable business loans./li>

To find out more about our offered benefits, refer to our website www.rosabon-finance.com/emerging-enterprise-fund or get in touch with our customer experience representatives.

How soon can I get my money if I want to liquidate?

Within 24 hours of receiving your liquidation instruction. Note that you cannot liquidate while still repaying a loan.

ROSABON TREASURY NOTE

What does upfront interest on my investment mean?

The upfront interest refers to the collection of total interest on an investment at the beginning of the tenor

Does the upfront interest apply to all investment products?

No. It applies only to RTN and REEF

Is there a penalty for liquidating my investment before the maturity date?

Yes

Can I liquidate my investment even after I've collected my interest upfront?

Yes, this is possible. However, the funds will be adjusted for the unearned interest already collected

What happens when I increase my investment size before maturity?

You could retain your existing investment and open a separate account for the additional investment. Alternatively, your existing investment could be treated as terminated and a new investment booked. This way, your investment tenor starts afresh and your interest rate could change depending on the size of the new sum

Do you accept cash?

We prefer cheques and transfers done via internet or mobile banking platforms

How soon can I get my money if I want to liquidate?

Within 24 hours of receiving your liquidation instruction

Are you rated by any credit rating agency?

No, we are not yet rated

Are you regulated by any agency?

Yes, we are a finance house regulated by the Central Bank of Nigeria

Are your funds insured?

No. However, customers with over N1.4 billion trust us with their funds with majority of them being repeat customers

How can I get a statement of my account?

You can specify how often you want your statement of account with your investment officer; monthly, quarterly, bi-annually or annually

Who can I call if I have any issues?

Our customer care lines are always available and our representatives are eager to help you. Please contact the following numbers:

Lagos: 08150880038, 08150880039
Abuj 08150991085
Port-Harcourt: 08150880082
Warri: 08036485861

ROSABON WIN-BIG NOTE

SAME AS ROSABON TREASURY NOTE

ROSABON EARNING PLAN

SAME AS ROSABON TREASURY NOTE

ROSABON ASSET BACKED NOTE

SAME AS ROSABON TREASURY NOTE

ROSABON PROMISSORY NOTE

SAME AS ROSABON TREASURY NOTE

LEASE

ROSABON CORPORATE LEASE

IS THE CAR REGISTERED IN MY ORGANIZATION’S NAME?

No, alternatively the vehicle will be registered in the name of the Company, Rosabon Financial Services till your lease tenure expires and all rentals have been paid. After this, a change of ownership will be done and you take it on from there.

CAN I MAKE PERSONAL CHANGES TO THE CAR?

No, you may not, as this vehicle is still owned by Rosabon Financial Services pending when final payments are made and all documentation released. Do contact our client experience representatives at [email protected] for more information.

NOW THAT I HAVE A LEASE, CAN I OPERATE WITH ANOTHER LEASING COMPANY?

It depends on whether your salary can accommodate both rentals

EMERGENCIES

IF I AM ACCOSTED BY THE POLICE, WHO DO I CONTACT?

This will only happen if all documentations are incomplete, in this case, you can contact the Admin Team via the following channels [email protected] | 08150880012 08150880013 08150880010

IF I AM INVOLVED IN AN ACCIDENT, WHAT DO I DO?

Send a mail to the Admin Team at [email protected] with pictures showing the damaged parts of the vehicle, also capturing the plate number and explanation of the incident with a POLICE REPORT.

HOW CAN MY CAR BE MONITORED?

With the Concept Nova Ti-kon 2.0 Tracker.

IS THIS VEHICLE INSURED?

Yes, all our vehicles are insured

IF MY CAR GETS STOLEN, WHAT DO I DO?

Contact our Recovery Team immediately on 08150880060, 08150880061 (You are strongly advised to save the recovery number on more than one phone just in case it gets stolen with the vehicle)

CAR CARE

DO YOU HAVE DESIGNATED MECHANICS FOR MY CAR?

No, we don't

DO I HAVE ACCESS TO A DESIGNATED DRIVER?

No, you don't

IF I HAVE MAJOR CAR PARTS ISSUES AFTER INSPECTION HAS BEEN CARRIED OUT, WHAT DO I DO?

We always conduct a thorough assessment on every car so this isn't likely to occur immediately after inspection

PAYMENT

CAN I DEFER A RENTAL?

Yes, you can. This can happen only once during a leasing tenure.

HOW CAN I DEFER A RENTAL?

By sending a mail to [email protected] requesting for deferment/moratorium at least 48 hours before the due date and making upfront payment of deferment/moratorium charge.

HOW MANY TIMES CAN I DEFER A RENTAL?

Once during a leasing tenure

DO I PAY VIA ONLINE TRANSFER OR POST-DATED CHEQUES?

The acceptable mode of repayment is by cheque presentation, however, if you wish to make a transfer, ensure it is done at least 24 hours before lodgement date to enable us confirm payment and retrieve your cheque. Payment for deferment is done upfront upon request by us.

BENEFITS

CAN I PAY-OFF BEFORE THE TENURE ENDS?

Yes, you can, however, the payment will have to be spread over a 6 months period.

WHAT IS THE ADVANTAGE OF PAYING OFF MY RENTAL BEFORE THE TENURE ENDS?

You receive some discount on interest accrued from the outstanding rentals not yet due

WHAT OTHER BENEFITS COMES WITH GETTING A LEASE FROM ROSABON?

You get a gate pass into our juicy promos and incredible add-on services.

How can Rosabon Lease earn me more money?

Easy! By becoming a Rosabon broker.

ROSABON CONSUMER LEASE

IS THE CAR REGISTERED IN MY NAME?

CAN I MAKE PERSONAL CHANGES TO THE CAR?

NOW THAT I HAVE A LEASE, CAN I OPERATE WITH ANOTHER LEASING COMPANY?

It depends on whether your salary can accommodate both rentals

EMERGENCIES

IF I AM ACCOSTED BY THE POLICE, WHO DO I CONTACT?

This will only happen if all documentations are incomplete, in this case, you can contact the Admin Team via the following channels [email protected] | 08150880012 08150880013 08150880010

IF I AM INVOLVED IN AN ACCIDENT, WHAT DO I DO?

Send a mail to the Admin Team at internal[email protected] with pictures showing the damaged parts of the vehicle, also capturing the plate number and explanation of the incident with a POLICE REPORT.

HOW CAN MY CAR BE MONITORED?

With the Concept Nova Ti-kon 2.0 Tracker.

IS THIS VEHICLE INSURED?

Yes, all our vehicles are insured

IF MY CAR GETS STOLEN, WHAT DO I DO?

Contact our Recovery Team immediately on 08150880060, 08150880061 (You are strongly advised to save the recovery number on more than one phone just in case it gets stolen with the vehicle)

Further Enquiries?

Send us a message and we will get back to you as soon as possible.

LOAN

MODE OF REPAYMENT

BENEFITS

SAME AS PERSONAL LOAN

SAME AS PERSONAL LOAN

MODE OF REPAYMENT

BENEFITS

INVEST

SAME AS ROSABON TREASURY NOTE

SAME AS ROSABON TREASURY NOTE

SAME AS ROSABON TREASURY NOTE

SAME AS ROSABON TREASURY NOTE

LEASE

EMERGENCIES

CAR CARE

PAYMENT

BENEFITS

EMERGENCIES

CAR CARE

PAYMENT

BENEFITS

Further Enquiries?